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General FAQ

What is the file format you accept?

We accept all PSD’s, JPEG’s and Illustration files.

What is the turnaround time for a project?

The typical turnaround time for a Design to HTML project is 3 days. However, based on the scope of your project, the turnaround time can be as quick as 24 hours.

How flexible is your pricing?

InfoWave believes in building long lasting business relationships with clients. Our pricing structure is flexible, and very accommodating with multiple payment options available.

How do you estimate the requirements for the project?

We do a thorough analysis of the PSD’s and files you send us, determining the number of pages and text required. Based on that we come up with a fair estimate.

How scalable is your team?

Our team is extremely scalable and capable of meeting the demands of your project, irrespective of the size.

How regularly do you update clients about the status of projects?

Very regularly. We use a state of the art Project Management tool called Show On The Cloud which allows our clients to easily keep track of their projects.

How many iterations do you perform on a project?

We always do one iteration, if required, completely free of cost for all projects. Any further iterations will be considered as additional to the scope of the project.

How comprehensive is your Quality Assurance testing?

We follow an impeccable QA process. Our quality testers thoroughly test the functionality, graphics, text, navigation and the validation of the pages we build.

Will my HTML website be compatible on all browsers?

Yes of course! All websites we build are responsive, and thus compatible on all browsers and all devices, including mobiles and tablets!

Will you provide support even after the delivery of the project?

Yes! InfoWave takes full responsibility for all the sites we build, and are always just a phone call or an email away from helping our valued customers!

Pricing FAQ

What files should I upload?

We recommend you send us PSD (Photoshop) files of your design, but we can also work with JPEG, PNG and GIF file types.

How do I pay?

We accept all major international cards, including Visa & MasterCard. We also accept payments through PayPal.

When should I pay?

We require a 25% upfront payment to commence work on the project. The remaining amount can be paid at the time of final delivery.

What is your refund policy?

We guarantee a 100% refund for the following scenarios:

  1. If you cancel the project BEFORE we start working on it
  2. If your order cannot be completed